Complaint / review text:
We contracted Aamco Transmissions to repair our transmission, which they did nicely for $1,333.83. When we picked our vehicle up, the rear end was bouncing around and rattling profusely as soon as we hit the gas. We immediately informed the shop manager, Mel, who told us that since it was up on a lift for an extended period of time, "the suspension may need to settle. Bring it home for the night and if there is no improvement, bring it back".
We brought it back the following day, at which point Mel agreed something was terribly wrong. He had a mechanic look at it and concluded whatever the trouble was, it was not their problem or responsibility. He suggested that it occured during off-raoding or after hitting a big pothole. Because the vehicle has never been off-roading and was driven into their shop with no noises or anything out of the ordinary other than the transmission, the pothole theory could only have been executed by the attending mechanic.
Additionally, because the vehicle immediately began bouncing and rattling upon pick up, it seems highly unlikely that the mechanic did not notice. I can not think of one thing that could have caused severe enough damage to a parked vehicle as to render it undriveable for 2 months. We were forced to purchase an additional vehicle as a direct result of this.
We contacted customer service, and ultimately were issued the following statement..."Contact was made with the mechanic who performed the inspection on your vehicle and no relationship was found between the right rear leaf spring pin & wedge and the transmission services that were performed"..."Mrs. *' therefore, has no offer of reimbursement or payment for the reapirs that need to be done to your rear end suspension"...
In another letter, it was stated that..."At no time did any of our technicians state that the cause of the vibration was the hanging of the vehicle off the lift"... I offered Mel several likely possibilities as to the cause of the damage, at which point he began laughing and informed me that "if I knew what I was talking about, I'd be embarrased". At which point, I asked him not to speak to me as if I were stupid because I am a woman. He laughed at me again.
Someone didn't want to lose their job because they knew what they did, or else I would suppose they would have informed us of the new problem when we picked the vehicle up in the first place.
We have testimony from witnesses that the suspension was in good working order when it went in, but undriveable when it came out. Aamco was not interested.
This company took a working, driveable vehicle in good condition other than a transmission problem, and rendered it undriveable while in their care, but refuse responsibility. It seems obvious that although no one wants to admit what actually happened, something did happen while our vehicle was in their care.