I rented a U-haul trailer for a day - was quoted and paid in full when I picked up the trailer in Southwestern Ontario - I delivered the U-haul trailer as promised to the pre-determined location the next day - on-time and spotless. 40 days later, I receive a collection notice from a collections agency that I owe $69.55. I called Uhaul to ask about this, and was told that "the price I was quoted and paid was *not* the final price" - and that I owed an additional $39.95 late payment penalty of $30. I asked what this extra charge was for, and they couldn't say - just that I owed them more money for the rental than I originally paid.
The u-haul rep then went on to state that there was nothing they could do about this, or the $30 late payment fee even though I stated this is the first I had heard about owing them more $ - and she then went on to say that if I pay anything less than the $69.55, U-haul will not allow me to rent in the future... No worries, there - I think I'll find another company who doesn't apply arbitrary, unexplained charges after the transaction, AND hit you with a late payment fee for non-payment of said arbitrary charge.
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