On Jan. 27 2002 I went to the PepBoys on Colerain Ave Cinti., Oh to have my Alternator tested. The associate tested the unit and told me that it was fine and the only thing that could be wrong would be the voltage regulator. I did not have time to have them look the replacement part up at that time, so I came back on Tue. The 29th. Spending close to 1hr trying to locate the correct part I made my purchase, only to find out that it was not the correct part, and after taking the alternator to AutoZone I find that the alternator was defective. After a weeks worth of effort I return to PepBoys to return the wrong part, I am ignored at the return desk and 4 other people are taken in front of me. When I am waited on, the associate tells me without a reciept he will do nothing, I ask to speek to a manager (one of whom help during that hour to find my part).
The manager on duty would not listen to the problem and refused to return the amount that I had paid, after I pointed out the one associate that had also helped to find the part the manager stated that it didn't matter he would not refund my money or put it toword my purchase (I spent 275.00 at AutoZone on exhaust after leaving Pepboys).
I have spent 11 years as a manager for Sears Hardware and being rude and not careing about your customer is not how I would run a store, I understand policy, stress of job, but I do not understand rudness.
K. Scott Beard
Cincinnati, Ohio
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