I ordered a part. When I went to pick it up, I discovered that they had ordered the part for the wrong engine for my vehicle. They could not apply a credit to the proper part, so their procedure is to refund and then repurchase the correct part. I did not have my receipt with me at the time I went to pick up the part so they could not do the refund. They kept the part.
I was told that upon my return that there would be no problems. I returned with the receipt but now they have misplaced the part and will not refund me. I waited for 45 minutes while Bill Johnson and staff tried to locate the part.
Bill Johnson kept telling me it was his job on the line. I guess everyone is at Pep Boys is fearful of their job. Their job takes precedence over customer satisfaction. Keep doing this to customers, you will loose them all and no one will have jobs. I know you already lost me as a customer. I was a long time customer.
Resolution Sought: Immediate refund of $159.84 in cash as paid plus compensation for time spent at store waiting and travel to store.
Date Problem Started: 5/8
Date of Transaction: 4/17
Amount in Dispute: $159.84
Invoice Number: 080010100884520
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