Company offers little to no liability coverage and forces commercial insurance. If a vehicle is a specific model vehicle, it automatically falls under: commercial vehicle despite its purpose.
Secondary operators of a vehicle are added onto the primary policy citing "what if" scenarios and misinforming on state and legal regulations.
Written policies are ignored. If insurance is cancelled, Royale insists—though it is not their right to do so—on finding out the name of new insurance agent ignoring right to privacy. Representatives mislead the public by refusing to accept written cancellations, operator amendments, and new auto additions until pressed. Royale insists on doing everything in in person and reserves the right to refuse EVERYTHING despite a clean auto record.
One representative cited her reason for refusing to add a vehicle onto my existing coverage: "I don't feel comfortable giving you coverage."
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