Usacomplaints.com » Cars & Transport » Complaint / Review: Leonard Cars & Trucks - Leonard Auto Sales Unprofessional, Dishonest, Unfriendly, Unreliable, Untruthful!. #1015192

Complaint / Review
Leonard Cars & Trucks
Leonard Auto Sales Unprofessional, Dishonest, Unfriendly, Unreliable, Untruthful!

Melissa, the owner's daughter, works in the office. She will be the one that does your paperwork, should you be unlucky enough to buy a car here. She's not friendly, obviously hates her job and has control issues. If you go inside to pay your bill she won't even make eye contact with you. She won't greet you, smile, or act professional, because she doesn't possess any of these people skills. During the shopping phase, while she's trying to sell you a car, remember not to believe a word she says. If there is something wrong with the car, it will stay wrong with the car. Whatever she promises to fix after you purchase the vehicle will not be fixed by her. Her father is the owner, but he obviously doesn't know how she talks about him to customers behind his back. She acts like he is an idiot, and whispers promises to you that he wouldn't allow if he knew she was promising them. But, that's why she promises them. She knows she can't do what she's saying. She's just talking, TRYING to sound intelligent, and like she has some kind of authority. She just wants to sell a car to you, because that's how she gets paid. After you buy it, if there was anything needing repair on that car, she will forget, like that never happened. Remember: She keeps NONE of her promises. Beware.

My husband recommended them because he grew up in this town. They aren't 'the good old boys' he thought they were. They are crooks. I co-signed for her because she was new to the area. She had no GA driver's license. Melissa assured me that I would be removed as a co-signer after she got her license. We only did that because I had lived here a long time, and the sale could go through. When I reminded her later of her promise (right in front of dad) she turned red and denied ever making that promise. That's because once you co-sign, you don't get taken off as a co-signer. That turned out to be the biggest mistake I made that day.

The car bought by my daughter was totaled in an accident that was not her fault. After making every payment on time, they would not even consider selling her another car without them having to start all over with a huge down payment, even though the car was totaled by our insurance company and paid off way ahead of schedule. That wasn't good enough for them, though. Not only did they take us both to court to sue us for more money because they claimed that the payoff check took too long to arrive and the payoff had changed. The check was late from the insurance company because Leonard's own fax machine was broken, and they had made mistakes on paperwork that was necessary to complete the pay-off. It was not our fault, or our issue.

We were reimbursed a small amount for our deductible on the payoff of the vehicle, and Melissa wanted that money too. My daughter came by and tried to pay it in cash, and she wouldn't accept it, because it had taken her a couple of weeks too long to come in. She had already filed a law suit to get MORE money out of her in late fees, finance charges (on a car that was already totaled and paid off) and because the payoff had gone up due to her own problem with her fax machine delaying payoff. All these people care about is their money, and yours too, if they can get it. Our daughter was without a car, couldn't work because of her back injury, and yet all they wanted was more money from her. Never one word of concern for her situation. Money Money Money. That's all these people care about.

Their cars are all rattletraps waiting to break down, as well. Avoid doing business here!


Offender: Leonard Cars & Trucks

Country: USA   State: Georgia   City: Kennesaw
Address: 2525 South Main Street
Phone: 7704286100
Site:

Category: Cars & Transport

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