I would like to report a dissatisfaction I had with an All Tune & Lube located in 7100 Ritchie Hwy, Glen Burnie, MD 21061. It occured on December 22. I had payed them a visit due to an issue with the sparks and wires in my car. A sign lying outside listed the tune up for $49.99. The mechanic came to me and handed me a list of other 'presumed' issues with my vehicle. I asserted that I came solely for the tun up. Coincidentally, he charged me $1,400 for the other issues on the list. I had felt decieved, so I requested that he hand me back my keys. He refused—insisting on carrying out the repairs and charging me $1,400. He said that if I wanted to cease repairs and aquire my key back, he would charge me $52 for diagnostics. When I first arrived, I did not read an advertisement that stated that a customer would be charged $52.00 for diagnostics, nor did he even mention that tidbit. Also, he charged me $246 for the tun up that originally cost $49.99. The total duration of the repairs was three hours. They had falsely advertised their prices and committed fraud towards their customers—going as far as to avoid work that required more effort and, instead, working on issues that required no repair and charging me for them.
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