I purchased a spinning rod from Sportco online. On Nov 26 at approximately 1 pm, two FedEx employees, one in training, delivered a heavy-duty round corrugated shipping container to my front door, which I accepted from the trainee. Shortly after they drove off, I received two emails from FedEx, one stating that the item was picked up and a second saying a 2.7 lb. item was delivered. There was no such item weighing 2.7 lbs. given to me on 11/26/2012 at 1 pm, since the spinning rod was missing/removed and the container open before I received it. The trainee also looked uneasy when he handed me the container, but since I never had problems with FedEx in 23 years, I believed there was nothing to worry about. Oh, was I in for a surprise! The container had been opened at one end by someone, and the spinning rod was gone. I got an 80.00 approx. cardboard shipping container from Sportco.
I then emailed Sportco and was told to file a claim with FedEx. FedEx tells me I need to get a release form from Sportco, and they can't proceed any further until they receive a Sportco company letterhead which releases FedEx from being sued by Sportco. I get the impression Sportco is surprised by this request after speaking with them on 12/11. Sportco tells me they have been trying to contact FedEx, Clara Parker, who is not around or not answering calls. I have contacted the Chase credit card folks and am proceeding to the Better Business Bureau and other forums to file a consumer complaint.
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