I had been used with ACS a Xerox Organization for more than 6 weeks. Throughout that period several regulations were setup within the call-center situated in Yukon, okay. All of the regulations were put in effect with no understanding of the organization we were employed by (US Mobile.) On 3/26 I had been named in to the workplace of 1 of the Functional Supervisors who subsequently advised me that I had been being positioned on suspension because of misconduct. The misconduct was that after getting a phone from the client, I intentionally hung-up in it. The OM recommended that I'd be positioned on suspension until a complete analysis was finished. This occurred at 230pm and also the following trip to 1036am I obtained a text from my immediate manager informing me to contact him. After calling him I had been recommended the analysis confirmed that I'd hung-up on clients and had been ended. After talking to the Oklahoma Employment Security Fee I had been recommended that I'dnot have the ability to obtain rewards because of being dismissed. The analysis that ACS had directed at them confirmed they looked over an overall total of 25 calls and 2 which have been launched. ACS declined to accomplish a complete analysis and maynot show the calls were not hung-up because of program problem (because the methods are usually crashing and deteriorating.) The corporation is just a large organization ans a few of the facilities may be really worth working there. You need to be careful when deciding on the Yukon, okay department. They're more thinking about ensuring the possess the correct quantity of team present subsequently to be worried about staff relationships. Simply an FYI.
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