I visited the Dollar General Store in Merkel, TX on Friday May 31 around 6:15. Upon entering the store I noticed a large cart of cases of Dr. Pepper, Mt. Dew, and Pepsi with a sign posted $6. I went in and picked up some laundry detergent and fabric softner. Then I went to check out and asked the cashier if the $6 posted was for the case. She said yes. I then said I will go ahead and get a case of Mt. Dew and a case of Dr. Pepper. We brought them inside and they rang up $2. Immediately the cashier seemed flustered and requested management. The manager then appeared and I can not even begin to describe how rude she was. She started punching hard & vigerously on the key board complaining about how they shouldn't have posted the sign because the sale hasn't started yet. She never once spoke directly to me or apologized for the mistake only complaining to the cashier about how it wasn't her fault. She then demanded the cashier to go and take down the sign becase she WAS NOT going to go through this again. She was rude and hateful through this whole transaction. She made me feel as though it was my fault that the item did not ring up what the sign had posted. With a growing line waiting, I left the store feeling extremely humiliated and WILL NOT be returning. We have a Family Dollar in town and I will start driving the extra couple of blocks to visit that store. Furthermore I am very active and well known in the community and I will certainly pass this experience on to many of my friends. I was once in retail management and the one thing I learned was word of mouth advertising is the best form of advertising, therefore you always want your customer to have a good experience because more people will talk about the bad than the good. The cashier did say she was sorry for the wait as I was walking through the door to the next person in line maybe she got better service since she didn't have any cases of soda.
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