I visited the Popeyes store in Hampton, VA at 67 W. Mercury on Oct 7. I ordered their special and some more. I usually do not open a box of chicken to count all the pieces while at the store (oops, my bad, maybe I should have). After getting home I looked in the box and there was not enough to feed my family. I ordered the 11 piece and only got 7 pieces, which included 3 legs, 3 wings, and 1 thigh.
I called the store that night and no one ever answered the phone. I called the next day and still no one answered. So on the 3rd day I went to the website to lodge a complaint. I gave them all the information off my receipt so they would know I was not lying about my order. I also explained I would be home after 6pm for someone to contact me.
I got a call the next Monday at 1:30pm from the manager of the store saying she would call me back that evening. Hmmm, no call. So once again I called back, and no answer that night either. I called Tuesday and Wednesday, not only during my lunch hour but also when I got home, and still no answer. I tried again on Thursday and got a fast busy signal, as if they had taken the phone off the hook. My final try was last night and yet still no answer.
I am really mad. Why did I have to pay nearly 16.00 for an 11 piece chicken dinner and 6 little hard biscuits? Maybe I should have gone to another place for that price.
After talking to co-workers who live in that area, they all said the same thing: that Popeyes will rip you off, and that the manager does not give a hoot about the customer, only the money. Poor business if you ask me. The manager of the store is Foster.
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