I ate at the Pizza Hut in North Olmsted, OH 9/8 and the cost of my meal was $22.40 and I used my bank Visa card to pay (I added a $5.00 tip). The total should have been $27.40. Acouple of weeks later, I received a copy of my bank statement and the Pizza Hut entry was a transaction for $49.80.
I initially tried to call the actual Pizza Hut store, however they are unlisted and the "main" Cleveland office would not give me the number. They said, "If you want to talk with the manager in North Olmsted, then you will just have to go there". When I asked for the manager, I was told that Kim, the district/regional manager, was not available. She managed to elude me most of the day. I tried to FAX my complaint along with a copy of the receipt and a copy of my bank statement, however their FAX machine mysteriously would not accept my FAX & yet all of my other FAX's went out fine.
Bottom-Line is they ripped me off and now they are stone-walling me. I assume they hope I will find the struggle to recover my money too difficult and simply give up. I can only wonder how many people they have done this to, that do not monitor their bank statements as closely as I do.
I hope you can help me. I would love to share my story with any media person I can speak with.
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