A friend and I went to Sizzling Catfish in Kokomo, Indiana for lunch one day. She and I had both recently had surgery and could not finish a meal, so when we ordered we requested a "doggie bag" for the majority of our meal. We tried to explain to the waitress and she just looked at us funny and was a bit short with us and said "ok" and walked away.
We waited for about 20 min to get our appetizer (they serve this with every meal and is ready all day) they were slow and my friend and I were talking anyway so we didn't mind, we also waited that long for our drinks. We have both worked customer service (including management) for 20 yrs so we were patient. After the appetizer arrived, I looked at the server, smiled and said "Miss, we will need something for the beans too please" She again looked puzzled and said "ok".
We then waited another 20 min for our food. We were running out of time so when she arrived I asked for the "doggie bags" again, and smiled and said that we weren't trying to rush her but we had to leave soon, so we wanted to remind her. She brought us the boxes for our food after 15 min, and I again asked for a "to go" bowl for the beans, she raised her voice very loudly and said "I KNOW MA'AM, WHAT ELSE YOU WANT A BAG?".
I again tried to be patient and smiled and said "no hun just a bowl" we waited for another 15 min or so and she walked the table and I tried to get her attention, at this point there were 3 servers and 4 tables they were not busy.
She ignored us, so we asked another server, the other server told her and she said very loudly that she would get it when she could... After another 15 min we had waited well over an hour and half so we just ask for the check, the server then got nasty so we asked for a manager, the manager came over and started explaining that we were rude to his server and she had a right to be rude, so we decided to leave, then he made a rude comment so we asked for the owner, at first he refused then the owner finally came out. The first thing he said was "what? I supposed you want a free meal?" we said no we only want some satisfaction, after a drawn out conversation he finally told us that he didnt believe us because that server never had any complaints on her before... Needless to say we will NEVER go there again (after 7yrs of regular visits) and we suggest You NEVER do either if you want good service.
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