Usacomplaints.com » Cafes, Bars, Restaurants » Complaint / Review: Chuck E Cheese - Poor customer servic. #784716

Complaint / Review
Chuck E Cheese
Poor customer servic

I'd made reservations for this location for my kids birthday celebration. My spouse, boy and that I turned up only a little early to ensure anything was in position. And also the associate supervisor couldn't discover our reservation! I expected him to please check again to ensure it wasn’t simply on paper elsewhere.

After informing him that people had obtained a telephone call to verify our reservation, they discovered it! But to the shock he explained it had been for later that night. Which was definitely not the situation! All three people (supervisor, my spouse and that I) began to increase our sounds to an miserable degree! By this time Chuckecheese herself might have discovered our reservation

Your visitors were just starting to collect behind us, uncertain of just what was occurring. The supervisor stated to feel confronted by us and wouldn't actually apologize for that trouble, and was informed we'd to move to some new area! I required to consult with the Overall director, Terry. She permitted us to truly have the celebration below.

While our host arrived we were informed that people nevertheless needed to abandon. After moments of fighting, Terry explained that it'd be greatest for all of US to depart. I wasn’t permitted to inform my visitors where you can proceed both! I had been pushed out instantly as well as for no cause

All that my boy needed was a birthday celebration at Chuckecheese! That didn’t occur just because a teen can’t have a reservation and plan it within the adviser! I wonder how that individual may graduate senior school? The supervisor needs assist in customer support abilities and also the GM must realize that the client is definitely correct.


Offender: Chuck E Cheese

Country: USA

Category: Cafes, Bars, Restaurants

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