We recently had a horrible customer service experience at Liberty Tap Room in Myrtle Beach, South Carolina.
After having been seated a server named Bradley presented us with a promotional menu titled '2 for 1 menu'. We were surprised since we had previously heard about this promotion and were under the belief that that promotion had ended in January. So we proceeded to ask the waiter to confirm that we had the right menu's in our hand and he explained that the promotion had been extended till march and that everything on the menu was 2 for 1, hence the '2 for 1 menu'.
Despite the fact that this menu afforded us the possibility to order extremely expensive entrees for half the price, we were really in the mood to enjoy bar food. So we decided to really order a disgusting amount of food in order to take advantage of the promotion, ordering four appetizers.
After a kitchen hand gave us our food, Bradley never checked back on us, which proved especially fatal since part of our order had not been brought out and we were not offered the usual condiments.
During our whole dining experience Bradley seemed to be extremely successful at ignoring our attempts to wave him down in order to rectify the situation. All the way at the end of our dinner he finally decided to give us a moment of his attention and since we no longer needed the condiments we simply asked for the rest of our food. Bradley was not very agreeable or apologetic and seemed to be generally not interested in rectifying the problem. I would also like to note that the restaurant was not particularly busy.
The next insult was that when we received the bill we noticed that none of the items had been discounted according to the menu. After having a talk with what must have been the hostess or manager (she never introduced herself) we were told that this would be rectified. However shortly after she disappeared with the check, Bradley came back to the table and explained us that he must have misspoken to us. The promotion did not include everything on the -2 for 1- menu, only entrees. The check again was not discounted.in the end, we paid more—a lot more—to eat greasy fries and chicken fingers as we would have to order salmon and crabcakes. This put us both, having been waiters at once in our life into an awkward and horrible position. Being used to tip normally well above 20% we were now left with the only option of showing our disapproval of the bad service by tipping an appropriately low amount of 11%. Still our whole dining experience was ruined and with that our evening.
Definetly not a pleased custome
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