We used Portland lobster pound last year to ship 4 jumbo lobsters to Florida we were quoted one price and the billed us $50 more then the quote... Although they credited us back and the lobsters arrived on Xmas eve like they were supposed to we decided to give them another shot this year we did Steamers and Crab they called us two days before shipping and told us they don't have crab to ship so we changed to lobster and they said it would be about the same price... Once again it ended up $40 more then quoted... When we called on Thursday night before Xmas eve to ask why its so much higher we were looking for an a reason the owner Roger told me that it is what it is that I should have counted the packaging..."how am i a consumer suppose to account for that he is the expert" after questioning him he stated that he didn't want to deal with this and that he wasn't going to ship the order... in other words leave people stranded on a gift for CHRISTMAS EVE to family and hung up the phone... When i called back upset he hung up again saying he didn't have time for this... After a few more calls and hang ups I gave up. ON CHRISTMAS EVE I even told him i will pay the price and to ship it he ignored that too now someone is out there not getting there special gift for CHRISTMAS because this ignorant owner doesn't have the decency to give an accurate quote and even then to hang up and not ship the order its just wrong. Don't ever go here you will be but through the ringer and you will but left starving...
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