Complaint / review text:
I typically don't complain but the recent experience my family and I had at the Columbus, WI restaurant was absolutely horrible! I called the number listed on their website on 10/2/09 and spoke to a representative and was told a district manager would call me back and I have yet to receive a call back some 19 days later? I'm wondering if I will get a reply from the written letter? We just moved to our new home and this was our first visit to this BK. We decided to dine in. We waited 20 minutes for our food (chicken fries, whopper and an angus burger - all meals) While we waited we witnessed the staff arguing in front of customers the entire time, the manager on duty slammed her headset down on counter and walked away, the managers family stopped by and her children were hanging off the counters and were demanding her attention while she had customers. After she gave them cookies and soda cups they still were quite rowdy. I understand having a family and working... We are a working family also but there are appropriate times to have them visit you at work 6:45 at a restaurant probably isnt a good idea Probably wouldnt have bothered me so much if she was paying attention to what was going on at her job. It was very obvious i was upset after about 10 minutes and yet she offered no explanations or any compensation fro our wait. There were many drive-thru's and customers that came in after us and left befoer we got our food. On top of all of this the first cashier that took our order said "oh, the angus burger isn't that great, i don't think". Well unfortunately she was right. Still probably not something you want your employees saying! Our food was lukewarm at best... Should've been piping hot after 20 minutes!!! We ended up taking our food to go. My kids love your menu but unfortunately I don't think we will be going back to this restaurant! A good manager would've apologized and done some sort of damage control instead of blaming it on what my husband ordered. For what we paid and for a 20 minute wait we could've dined at a "sit-down" restaurant. Your cashier also complained quite a bit that she had to take an order out to a car because it was raining I know there are a lot of people looking for jobs right now... First impressions are sometimes all you get hope my experience was an isolated one for them!