Complaint / review text:
I drive alot and visit MANY fast food restaurants. One restaurant I visit on occasion usually cause I'm sick of everything else is Burger King. I have noticed at Every visit that their service is lacking and by the time I get the food it is usually COLD or is incorrect. How can we tell Burger King that they need to shape up... I mean come on - McDonalds can get people through the Drive through or at the counter WAY faster, make more food and has better service... BK is way behind the times. Today I stopped in to a local BK (Store 11440) and the gal at the window moved so slow that I wondered if I'd ever get my food... From opening the drive through window to getting my card, walking to the cc machine and then putting my card in the CC machine and getting the receipt and walking back to the window, opening the window and sloooowwwwlllllllyyyyyy giving my card back... I was appalled... I would have had this person fired for working like that. Then after waiting for another 5 minutes at the window this guy flies up to the window from inside and QUICKLY hands me my food and was polite and actually talked!!! - and I was like, wow, this guy should be the manager and they need about 10 more like him here... They could totally turn BK around...!! Anyway, I wanted to point out that this isn't the only Burger King I've been to and that they all could use some pointers in the Customer Service Deparment - so, my thing lately is that Free Whopper you can get my doing the survey, yeah, I actually do those and tell them their service sucks... So, come on guys, do the survey, get a free burger and tell them how their service really is.