I'm currently a server that is going to quit in a few weeks with how the operation is being run. On the five days of orientation, I spent most of the time sitting down for hours and hours with the management telling us the same policies over and over again. I'm an educated person working on a masters degree and they completely treated everyone like teenagers. Everything was ran very unorganized. All the management and owners were running around with their heads chopped off taking their frustrations on all the new hired employees. The prices on the menu were different than the prices on the receipts, and they put the blame on the new hires even though the computer system and prices were wrong. They had recently let go of a girl who they had hired in this because of her European accent'. There was a situation where I was told to refill drinks to my table, and at the same time my other table was served their food without me being there. I was scolded for refilling a drink and not being at my other table at the same time. Then the owner made me ring in an order right after I served out their appetizers. So I did and the were brought out too early while they were eating their salad. Then he told me to check on my tables 4 times, and I did and the guests complained that I was too attentive. There is a new system called micros which everyone, including the management is getting use to. The employees are yelled at and scolded for it. The owners are telling the servers what to do, and they are blaming the servers for what they told them to do. They simply have no idea what they are doing.
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