This place is a joke. Located in a prominent shopping area in Summerlin, you'd expect good food and good service. I went to this location with three friends a few weeks back. Being a patron on several other occasions, I expected a wait. The wait wasn't bad, 20 minutes, but they were not busy. We could see all of the available tables!
Next came the waiter, he got our drinks promptly. As he realized the kitchen apparently had a problem with our order he was no where to be found. Off subject, I happen to know servers from other locations. They truly arent servers, they are "order takers", and they have runners that deliver all of the food. Yet the "server" keeps practically all of the tip money. Take notice the next time you visit, several different "servers" will deliver each coarse.
Well back to the kitchen mix-up. Apparently one of these "runners" brought our food to the wrong table. Okay, working in the business for so long I understand. It was a simple mistake. Although after telling us about this, we got our order 50 minutes later. It was obvious that half of the order was recovered from the wrong table, because most of the meal was inedible.
This was honestly the first time I have ever complained to a manager about my food and service in a restaurant. Quite honestly it was embarassing, needless to say I will not be returning to "the Factory".
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