This is the worst scam I have come across on the web.By simply accessing my account page, a shipment is scheduled, and there is no way to cancel it and receive a credit for a shipment that was never ordered. When I contacted customer service immediately, I was told that there was no way to cancel the shipment, but that I should refuse it when it was delivered. Well, UPS leaves my packages without a signature, and I work every day, so there was no way to "refuse" it. So I sent them an email requesting a prepaid UPS label to return the package, since I could see no reason why I should pay postage on a package I never ordered. No response. Two weeks later, I sent another email. Today I went to the "My Account" portion of their site to see if there was a credit issued, and by simply going to the page, another shipment was generated! I immediately called, and they said they couldn't cancel the shipment, since it was "roasting", and they couldn't credit me the entire amount of the shipment even if it was canceled. I asked to speak to a supervisor, who was "unavailable", of course. So, out of $21.35, I am being credited $10, and have been charged $38 for the original shipment I didn't order!!!
I intend to complain about them to the Florida Attorney General's office, the Better Business Bureau, and any website that collects sites with sleazy business practices. Shame on them!
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