I took my wife to this so called lobster house this past Mother's Day, and my wife had clipped a coupon which entitled the customer to get 50% off of one dinner, if a regular priced dinner was also purchased. Well, we both ordered our dinners, ate an "figured" all was well for the day.
When it was time to pay, my wife politely mentioned the coupon she had, which was well within the time limit, and completely valid. The waiter states he'll be right back, and after about 10 minutes he returns and says that the coupons were a misunderstanding on their part! He then went on to say that several customers have presented this coupon, and they are only giving them $5.00 off of their meals instead!!!
I'm now thinking, what a rip off! So your establishment prints a coupon which is completely valid; customers use the coupons, an are later told they are useless. Not only did this restaurant use deceptive practices to lure customers in. To make matters worse, they even lied about the measly $5.00 they would take off.
My wife and I later discovered that they never took off, and we were indeed charged the regular price for both meals. I wasn't so upset that we were charged full price, as I was of the fact that they felt it necessary to lie about it. Just be upfront, state what you're going to charge, and stick to it.
Be careful if you are considering this place, and I'd highly recommend paying with cash versus a credit card, as they seem to "say one thing, but do another"!
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