I purchased a cappucinno machine "online" from this company in good faith as a consumer for my small business. When i recieved this machine I noticed that it had a couple of minor defects but, the real problem was that once I inspected the machine it did not meet my needs for my business. Also having bought it online I couldnt really see the dimentions on some of the features that I needed. Also, I was Insured by the sales person that my machine would pass a health departmnet inspection and that it would be deemed for commercial. When I inspected the the machines' owners manual, It clearly stated "FOR HOME USE ONLY!!!
I was very upset seeing that I just paid for a supposed "commercial cappucinno machine" So this machine was worhtless to me anyway. So the real nightmare began when I tried to return it. On Best Beverage Equipments website there are no statements that say NO REFUNDS!!! Or ALL SALES ARE FINAL!!!
If there was I would not have purchased anything from this company in the first place. The sales person from this family owned company informed me real quick that i would Not recieve any credit for this machine that i never used. I had already shipped this machine back, paid for shipping myself only for BBE to mark "REFUSED" on the box and sent right back to me... I am outraged to say the least. And now I am stuck with a $1000.00 piece of flawed equipment. It pays to certainly buy locally..
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