I am placing this for everybody to determine. This can be a backup of what I delivered the organization. I'm 100% UNHAPPY WITH THEIR SUPPORT.
I ate dinner at your Yuma area nowadays (1/9/09) and I had the toughest possible eating experience ever. We'd an event of 6 and we requested meals sometime around 7:30pm. We waited for the food for around 2 hours. I observed other diners come and proceed, and comparable platforms of 6 who have been placed nicely after us and quit prior to we did. I am 100% good we ordered (not reached cafe, but LAY at desk and requested) for this time, because of telephone calls and texts as of this time. Your food required almost 2 hours to reach at our desk, after which I still needed to delay about 10-15 minutes additional for my meal and my little buddyis supper to reach (all purchases were positioned in the same period). I requested to talk to a and was known "Jay". He apologized and provided a-50% discount about the solution (everybody in the desk noticed this proportion). I decided to the discount and consumed. My spouse along with other people of my loved ones needed to abandon, because of a scheduled appointment, and quit my buddy and that I in the desk to pay for. After I obtained the statement, I had been surprised to locate merely a 15% discount, being billed to get a salad our host PROVIDED (he didn't ask whether I needed TO INCLUDE a salad, he questioned whether I needed the soup or salad), and being billed for three attributes of ranch dressing (in my opinion my spouse requested for farm onetime), to get a bill whole of someplace at 76-78 bucks. At this time, I had been exceedingly annoyed and requested to once more consult with Jay. He arrived around and talked around. I told him I had been disappointed, and my two hours of awaiting food wasn't worth a 15% discount, and had I recognized or if he'd voiced plainly that it had been to become 15%, I'd have remaining and consumed elsewhere that appreciated my company. Then he lifted his speech at me and explained that I had been NOT awaiting two hours, but that I'd just appeared about one hour before (which may have created my arrival-time around 8:30). I told him that I had been good I'd been here awaiting meals since around 7:20 or 7:30, and he lifted his speech (that has to become among the many unprofessional items that has actually occurred in most of my eating experiences). Then he, having a poor perspective, explained he just provided me 15%, and questioned me if what I needed was removing the overcharged products along with a 50% discount. I told him yes, that's what I recognized, and that's what I'm requesting. He stormed away, and our host sent my new statement to get a whole of 44.90 (I've maintained my statement and certainly will check and e-mail upon demand.) I truly hardly understand how, and perhaps it's my insufficient understanding in arithmetic, a 78 buck bill could be HALVED into 45 bucks. I actually donot realize why he attempted to inform me what period I came after I am 100% certain of my appearance and purchasing occasions. I observed two boxing matches plus some baseball activities within my delay. I introduced my loved ones from outoftown to see a two-hour delay and disrespect from administration. This isn't appropriate whatsoever. I had been not grateful of administrationis attempted intimidation techniques and his disrespect. I don't experience I'll actually set base within the Yuma area again, and that I can make it a place to allow everybody understand the caliber of support and poor perspective I obtained in the supervisor. I'm today underneath the impact that my company isn't desired, combined with the company of some of my buddies, family unit members, co workers, acquaintances along with other people I keep in touch with through email and normally. Additional restaurants might have comped the entire bill to get a two-hour delay and terrible support. Alternatively your Supervisor lied in my experience, ultimately charged me of laying about my period waiting, lifted his speech and served really unprofessional toward our desk. I'm expecting an answer from somebody higher-up the string than this supervisor. I'm also seeking this criticism be delivered to the boss of the organization. I also am seeking the supervisor NOT contact me, or keep in touch with me via any means. I don't wish to have to cope with this rude person again. Thanks.
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