We visited the Rubyis Wednesday's cafe on Military Freeway in Norfolk, Va on April 10 between 8: thirty and 10:20pm. We frequently go to the Ruby Tuesdays eateries on Virginia Beach Blvd and at Lynnhaven Mall in Virginia Beach where we've often had exemplary support and food. Today we were in Norfolk.
Whenever we came the Ruby Tuesday's cafe on Military Road, the cafe was pretty bare. We were placed with a coordinator. Your waitress, DJ, found and required our beverage purchase. As we had obtained our beverages he needed our supper purchase but we weren't prepared. The waitress delivered again a couple of minutes later, but we nevertheless hadn't decided what we desired. He quit and didn't return for 20 minutes. We observed him speaking and giggling with additional restaurant employees and guests that arrived out and in of the of the cafe. We viewed to determine if he'd additional platforms. It didn't seem he did, however he didn't go back to our desk for 20 minutes. While he did return, he appeared annoyed. We requested our foods. I requested the Ruby small burgers combination using the salad bar and required the extra 2 small burgers. My partner requested the buffalo minis combination with soup using the extra 2 buffalo minis. DJ mentioned he'd never heard about a four-pack purchase of the Ruby minis or even the buffalo chicken minis. DJ mentioned he'd need to work out how to ring them up. Once we have visited Ruby Tuesdays for several years, and we purchase these mixtures frequently in the Ruby Tuesdayis in Virginia Beach, we understood they certainly were available.
I went and created my salad in the salad bar. I proceeded to savor my salad feeling assured my spouseis soup could be out quickly. We waited almost half an hour and nothing had originate from your kitchen. Your beverages were vacant and that I had completed my salad. We're able to observe folks strolling out and in of the cafe speaking with DJ along with other restaurant employees. Some waitresses were focusing on their platforms, washing and helping their clients. Nevertheless, we didn't visit a supervisor. Nevertheless, we're able to view in to the home through windows about the gates and were home employees were bouncing around. We noticed DJ many times and attempted to obtain his interest. While DJ returned to the desk, he request if there is anything we required. Their precise phrases were someplace across the point whether there is an issue. We mentioned that it'd been half an hour and we were thinking if my spouseis soup was prepared. DJ said he'd simply experienced your kitchen and nothing was prepared. My spouse also requested to get a refill on our beverages. He returned 10 minutes later having a half-packed plate of soup and replacements for the beverages. The soup had a yellowed movie over it and also the dish was very comfortable. It'd obviously been resting within the home for some time.
We waited another 20 minutes. It'd been 1-hour because we'd requested and almost 1 1/2 hours because we'd joined the cafe. We could get DJ's interest again. We questioned if our supper was prepared. He again stated he'd simply experienced your kitchen and nothing was prepared. He appeared annoyed. A couple of minutes later DJ purchased out our meals. He informed us that my supper was prepared, but the supper he was helping to my spouse wasn't his purchase. DJ mentioned the supper he offered to my spouse belonged to another person, but once we kept requesting our food he desired to get us our meals. The supper DJ offered my spouse just had a partial purchase of sandwiches onto it, DJ stated he was awaiting another two snacks, but it can be a while. My partner and that I started to consume our foods. Five minutes later, DJ presented both additional small buffalo sandwiches. I required a reorder of chips and my spouse required a beverage refill. DJ didn't return using the chips or perhaps a beverage refill, but he did deliver another server over with this statement. I examined the statement and may tell we'd been over-charged. We were billed the entire cost for that combination foods after which one more garden salad and soup purchase was put into each our foods over-charging people by more than 8 bucks. I told the server the statement was incorrect which we were being over-charged. I noticed that we buy these foods at additional Ruby Tuesdays plus they never cost us individually for that salad bar and soup. The server had a terrible attitude. She leaned on our desk, looked over the statement and stated, no, that's appropriate. Both my spouse and that I were exhausted and incredibly fed up with coping with inadequate perceptions in the waitstaff. We settled the statement and left.
The following day, I named the Ruby Tuesdayis on Virginia Beach Blvd and described what had occurred. I mentioned that I'd bills from our appointments for their Ruby Tuesdays and also the Ruby Tuesdayis at Lynnhaven Mall and desired to be sure there is not really a pricing distinction between Ruby Tuesday Restaurants. After talking to the supervisor, it had been established the cost we frequently settled in the Ruby Tuesdayis in Virginia Beach was appropriate.
I called the Ruby Tuesday on Military Road and talked using the assistant supervisor Gem. She got along our remarks. Gem named later and quit a note that she'd established the cost we'd settled was wrong and we'd been somewhat over-charged. She requested that people return her named. I delivered her phone twice, making messages every time. We didn't notice back from Gem. After fourteen days, I called back and talked with Terry, another supervisor. Terry mentioned he'd voiced with Gem and was conscious of our expertise. He explained he desired to notice of our activities. I relayed the night we'd and he explained they'd be producing modifications and might return the quantities we'd been over-charged. We've not noticed any more from Gem, Terry, or other people.
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