I have had multiple problems with Domino's Pizza. My friends and I visit the store in person a lot and if we ask for extra toppings on our sandwiches, we get them without a problem and are not charged extra or notified of any extra costs. However when I order online from campusfood.com I usually never get what I asked for (but my boyfriend gets the tomatoes removed from his salad). I called to ask about it and the manager said something about the additions being on the wrong part of the form. But the same person made the salad and sandwich and just chose to ignore that part of my order.
On another occasion, my boyfriend and I waited 2 hours for our order. I had asked for buffalo chicken kickers and I got barbeque wings which don't even look the same! And we asked for a diet coke and a regular coke, and I never got my drink but I was charged the same price. I went back on campusfood's site and added everything up and it was the same except for a penny's difference. When I called the store back I asked why I was charged for 2 drinks and only got one, and they said I wasn't. So I asked why my order cost so much and the person said "Because it did." Can you say rude?!
So my boyfriend got on the phone and told them about how we added everything up and it turns out they charged me $1.50 EACH for the toppings I wanted on my sandwich - more than would even be on a pizza! That is unbelievable! I told them that the charge had never been mentioned to me and they said "Well, it costs extra." Nice explanation there.
A delivery driver even ASKED me for a tip once even though he was ridiculously late. When I was signing the receipt he looked me right in the eye and said "You're going to give me a tip, right?" I think that is extremely rude. I have no problem with tipping a driver especially if they come on time or faster but isn't it a faux pas to ask someone?
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