Like the multitude of others who have submitted usacomplaints.com, I am submitting my own. Same story, charged $14.95/month for three months of a "service" I never signed up for, apparently it is buried in the T&C somewhere. Got one month's refund, but both companies refuse to refund the other two months (how would they make any money otherwise?).
It's time for action... I hope you'll join me in a mail/e-mail campaign to let the merchants who have business relationships with restaurant.com know this happening. I bet they don't have a clue.
Please feel free to use the letter below as a guide and get the word out about the shady business dealings of Restaurant.com and Shopping Essentials.
Dear Restaurant Name,
Im a resident of Your Town, and I see that you have a business relationship with www.restaurant.com. I purchased a couple of gift certificates on the site and used them without incident, finding a few new restaurants and getting a great deal in the process. I thought that the deal the site offers (a $25 gift certificate for $10 or even $5 with promotional codes) had to be too good to be true.
Apparently it is.
Restaurant.com sold my credit card information to another company, Shopping Essentials, which proceeded to charge me $14.95 a month for three months before I noticed the charge on my credit card statement. According to customer service representatives at both companies, I granted permission to do so when I purchased the gift certificate as part of their terms and conditions.
While this may be legal, it isnt right. Shopping Essentials refuses to refund me two months worth of membership fees (I have yet to find out what the actual benefits of membership are, despite repeated requests), and neither will Restaurant.com.
Im sure you are just as surprised as I am that Restaurant.com would engage in such shady business practices. I hope that you will reconsider your business relationship with the site. No one should support such a predatory business.
Thank you for reading my e-mail, and I hope to be a customer in your restaurant in the near future.
Sincerely,
Your Name
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