Well, well, Well, everything that I was suspecting has just been confirmed. Espresso Italia is only interested in getting your initial investment money.
I have not gotten a straight answer out of them. They do not return phone calls, I have never felt this wrong about a decision.
I was told there was not a distributor in Alaska. I signed up, gave them my money. When I called to talk to Richard (manager) that this was not working for this market, he said we have another distributor in Alaska. When I questioned him who that was, he said oh, wait maybe there isn't, I will have to get back to you on that. He Never got back to me, matter of fact I have ask several times, no one knows. How can they not know.
I do not have a single person that is happy with these machine.
I was told this machine made latta's, yes, with 3 capsules.
One location is using 2-3 capsules and customers are still complaining about the stregth of the coffee. They are using up the box and having me take the machine back. They were very polite and felt very bad. They even purchased an extra frothing machine to sit next to EI machine to try and make this work.
The locators are nothing more than tele-marketers. They do no research as they try to lead you to beleive. They call until somone says yes I will let someone come out.
I was told that they had done a research analysis in my area and were very excited to sign up a distributor. There was no research, simply Espresso Italia wanting my hard earned money.
I have been in contact with 3 people who attened their so called training with Jim. They all feel they same way I do, they would like to send the machines back and pretend they never heard of this comany.
I was starting to quesiton my ability, but I have to tell you all... I have successuly ran 3 small business. I know what it takes, it takes being honest with people and that is not what this company is about
0 comments