Usacomplaints.com » Business & Finance » Complaint / Review: First Convenience Bank - Denial of access to funds. #996338

Complaint / Review
First Convenience Bank
Denial of access to funds

On Monday November 19th I transferred a look at my consideration in the Beginning Comfort Lender, a department of First National Bank Texas. I named First Comfort Lender and talked having a customer support boss from the title of Otherwise who informed me the resources wherever positioned are store from the loss-prevention division for causes she wasn't permitted to tell me, the bill owner. I had been also informed to contact Otherwise back before 4pm on that evening (November. 23rd 2012) to check on for almost any new info. I named First Comfort Lender at 340pm on that same-day, Friday (November. 23rd 2012). I had been informed Otherwise was unavailable and was used in another customer support boss whois title I don't have documented. I had been informed the problem using the check was because of the loss-prevention division not having the ability to contact the issuing organization for confirmation. I questioned why losing avoidance workplace might make a mobile call to organization and have them for whatever info was required for the confirmation of the consideration and was informed that she (the client support boss) was not able to reply that issue whilst the everybody was eliminated for that weekend.

I named First Comfort Lender at 830am on Friday (November. 26 2012) and talked having a customer support boss from the title of Misty. I request Misty to get hold of losing prevention division and also to request they contact the organization who look for confirmation of the consideration, after be positioned on store Misty delivered after which mentioned they had talked with "somebody" in the issuing organization and was informed that individual couldn't confirm the account which the check was attracted which First Comfort Lender might proceed to decline use of these resources. I approached the supervisor of the Accounts Payable department in the organization who released the check and was informed that no body from First Comfort Lender had approached his division. The Accounts Payable supervisor additionally confirmed the resources for that check where launch in the businesses consideration on Friday (November. 23rd 2012). It's now been five business days I've nevertheless don't have any use of these resources with no test continues to be designed to contact me by First Comfort Bank.


Offender: First Convenience Bank

Country: USA   State: Texas
Site:

Category: Business & Finance

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