For over two years I have had four phones with Verizon Wireless. Three of the four contracts terminated in December. I contacted VW in October by both phone and email regarding my intention to terminate these three phones on their contract termination date. I was told that I needed to wait until November, so I repeated this action in November.
At that time, I talked to a customer service rep who assured me that everything would be taken care of and that I would have one remaining line. However, when I logged on the day after Christmas, I found that I had a bill for almost $500.00 for early termination fees.
Outraged, I contacted Customer Service who gave me the big runaround. I asked to speak with a supervisor—but none was available and I was told I would be contacted in 24 hours. I waited to cool off and called back eight hours later and talked to another rep who actually gave me her extension and name (no last names of course!!!). I am still waiting to see if this bogus early termination fee will be removed from my bill.
My concern is that this is very similar to the Enron = inflate our value = scheme in that these Early Termination Fees go on the books and give the company a value it does not actually have—because these are manufactured bogus fees. The Attorney General needs to look into this before Verizon's employees find they have no money in their 401K's and their pension funds! Also, I am sure that many consumers just pay these fees to save their credit rating. This all is soo wrong!
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