Suntrust Bank charged me $256.00 in bank fees for inadequate funds when I had a direct deposit that would go through at midnight that night for more than $2000. My direct deposit has been going into that bank account for over four years at the same intervals. The fees exceed the amount of money that I was supposedly short. When I asked fo a refund, they agreed to only $96.00 of the money they took from my account.
I am a single parent with basically no savings... And they just ook my money. They basically took money that I pay for child care and food for my son.
I talked to a customer service representative via the 1-800 number and I went directly to the bank the next day. No one would help me and I have been banking with this company for almost fifteen years.
I am so devastated by this. I feel completely victimized. They might as well have held a gun to my head and stole my money. That is what it feels like... And their cold, hard treatment of me afterwards -"it is your fault mam"...- is simply unacceptable.
I found myself just heaving in tears after they took this money from me -wondering how I was gonna cover my expenses for the next several weeks. It is an endless cycle they set you up for. This is wrong and evil and Suntrust has to be made accountable for ripping off its customers by taking their money like this.
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