My loan was sold to Aurora Loan Services one month ago. Already, I've had to spend over two hours on the phone with them, and writing letters; and I'm afraid my problems are just beginning.
After my loan was sold to Aurora Loan Services, I paid the amount required by Aurora as shown on the loan payment coupon they included on their welcome letter. On Oct 22 (21 days after the due date for the first month's mortgage with Aurora), I received a phone call from Aurora Loan Services collections department saying that I had paid 10% less than I owed. When I double-checked their loan coupon, as well as my original amount due (with my previous mortgage lender), the amount their collections department claimed I had paid was equal to the amount shown on the loan coupon.
When I called their collections department back, Jason rudely told me that it was acceptable for them to retroactively charge me for something that they had never told me (in writing) that I owed. They told me I would have to speak to customer service to see why that amount was owed. Neither Jason nor his supervisor, Melissa showed any concern about the fact that I had never been notified in writing that I owed more than I had paid.
When I was transferred to customer service, that person initially said the same thing. When I pressed her on it, she admitted that the 10% increase (which she claimed was due to a miscalculation of the escrow account by my previous lender) shouldn't be due until December 1; but she had no way of reversing the charge until I got something in writing. She also couldn't explain to me why my mortgage payment is suddenly increasing 10% (which by the way is equal to the cost of my PMI). She initially said it was because my PMI wasn't included in the balance; when I read off the itemized list of costs, which did include PMI, and added up to the total I had paid, she immediately said that my taxes were more than double the amount I was paying (which magically adds up to the current cost of my PMI plus the cost of taxes). When I caught her out again, indicating that the officer who I signed my loan with stated that the taxes assessed were well over what the actual taxes were listed at, she claimed that "she would have to pull my file." She told me she'd call me back two days later to discuss.
I'm very concerned about a loan company that's already made this many blunders less than one month after my loan was sold to them. Is there any way that I can dispute the loan being sold to them?
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