I have to send you this email to notify you that I am being harassed by your collections department everyday. I have explained to every one that has called and there Supervisor that I just refinanced my home with Wells Fargo hence the reason payment on my old loan wasn't made. No one I have spoken to has had the decency to follow up on my case and verify this and end the calling, they just have someone call the next day.
It has to be in no uncertain terms the worst customer service I have ever experienced with any company I have ever dealt with. Please I beg you, put a procedure in place so that one hand knows what the other is doing with your financial institution. The harassment is ridiculous to say the least. I would have thought that the first person that called me would have verified that I settled and that the payment was in fact not due. Wouldn't that make more sense than alienating your clients?
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