My Customer wanted to pay for her hardwood with her credit card. Because of some earlier problems getting Crescent to process my credit transactions, I called Crescen's Compliance Department and explained the circumstances of the credit transactions. After confirming the customer was present with her card and informed them of the amount she was charging, Crescent Compliance Department said they would process her card.
I swipe her card on 9/18/09, it was approved. I faxed in the orginal invoice, copy of the credit card transaction showing customer signature and had customer sign that material had been received in good condition. On 9/23/09 Crescent wanted me to have the customer sign a statement that the material was received by her and the material was correct, which I did. On 9/25/09 Crescent Processing called to inform me THEY would not approve the transaction and I was required to reverse the charges. Now my customer has my hardwood nailed to her floor and I don't have my money for my goods. Customer is very upset because she has already paid her credit card for the $6,000 purchase. As of 9/28/09 no refund/reverse charge transaction shows up on customers online statement.
These people are scams. They hold your money for your credit transactions and will make you jump thru hoops if you are lucky enough to get them to process a transaction for you.
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