Complaint / Review
Wells Fargo Bank
80 year old retired mother ripped off by Wells fargo by Alyssa N Morales

80 year old mother abused and ripped off by Wells Fargo

7 days ago my 80year old mother went to the Wells Fargo Branch at 12641 N. Tatum Blvd in Phoenix to have a automatic withdrawal from one account changed to another.

The banker that served her (Alyssa N. Morales) was rude and not very helpful, did not try to understand my mother so they called me on the phone and I explained it to her but she disappeared in the middle of the conversation, very rude.

My mother asked her three times if the automatic withdrawal will now come from the new account, and she replied 3 times yes! 6 days later, sure enough the automatic withdrawal came from the old account, which of course did not have enough money in it, so.