I walked in to pay my bill personally as I had been doing. This one particular time I had misplaced my statement for the month. I told this to the person who was waiting on me - he was the SAME person who originated my loan - the SAME person who made a HUGE dollar error at the closing of my loan - he said "oh I can't help you without your statement." His associates looked on; evidently, they were not surprised at the attitude being displayed by him.
This originator's name is Scott Pierce, by the way - Lincoln branch in Rhode Island. One of them convinced him to help. So, instead of calling customer service as it was suggested to him, he led me into an empty office, put the phone in front of me, and closed the door behind him.
The customer service department was crazy after they heard what Pierce did. I got off the phone and told him that his colleagues were not happy with him. He responded with sarcasm. So I said, "So, Scott, what you're basically saying is that after you originate the loan, that's it" His reply... A sarcastic "that's it" - I informed him that Customer Service requested that he "lockbox" the check - he responded in anger, "I don't have a lockbox!" he signed the receipt... Stretched out his hand to put the check in front of my face, and looked the other way, as he fumed.
What a feeling of warmth, ha? Now THAT'S what I call a company you want to do business with again and again, wouldn't ya say?
Even when I talk to Ameriquest employees and share with them my problems with the company, THEY AGREE!!!
You always have the choice to go with another company. I recommend that you exercise that choice.
It's amazing how this company has stayed in business - consumers must really be self-inflicting.
Ameriquest: a pack of wolves!!!
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