Because of fraud on my checking account, I needed to contact PNC Mortgage to change the account number for my automatic payments. I was dismayed to learn they are using social security numbers for identification when people phone in. I know they need them for tax purposes, but that does not mean they should be using them for identification purposes. They informed my (on the phone and in writing) that their policy is to use social security numbers. BE VERY CAREFUL.
I have already contacted PNC directly, and they have replied to me in writing. That is the way they choose to do business.
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