I was contacted on my job in the first week of May by someone named "Jack" stating that he was with Everest Consumer Services. He said he was calling to approve my credit card and would I like that in a Visa or Mastercard? I told him that I had not applied for any credit cards and asked what he was talking about. He said that if I had applied for credit within the past year and was denied then they are promtped to review my credit standing every 3 mos.
This time it showed that I was eligible for credit approval. He explained that the card would have no anual fee and minimal montly finance charges. He then explained that they would deduct the $299.00 from my checking account and within 2-3 weeks I should receive my card. He asked for my bank account # aund I told him that I wasn't comfortable with giving that kind of information over the phone.
He said, "Ma'am, do you not realize that everytime you write a check and give it to a store clerk that you are handing them your account #?" I said, ok, you got me there." Then I proceded, like an idiot, to give him my information. The money was withdrawn on 5/28/04 and within 3 weeks when I had not received my card I called to inquire and was told that it had been released for mailout on 6/11/04 it should arrive any day. The following Friday I called again and was told that it is a standard 4-6 weeks delivery.
I informed "Ruth" that I had been told any day now and that they should have a meting to all get on the same page and she instructed me that "she" was telling the truth. Yeah right!!! I called back after arguing with her and spoke with "Jay" and he reassured me that they have had no complaints against this company and that I should receive my card in 4-6 weeks. He said that they were just the Customer Care Center for this company. He was very apologetic for how things had been handled. On July 8th I called back to let them know that the next day would be the end of the 6 weeks and I hadn't received my card as of yet. "Ruth" said that since we had a holiday on July 4th that I should wait until the next week.
When I called back on 7/13/04 I was told that the 4-6 week period actually stared on 6/11/04. That would mean that I should wait until 7/23/04. Upon inquiring about the card on 8/2/04 after returning from out of town (7 weeks and 3 days at this point) I was told they could send me a new package (7-10 business days) or issue a refund (30 business days).
I opted for the package reissue after "Ruth" and I had several words about her horrible customer service upon which she instructed me that she didn't care what I said about her. After returning to my desk and finally realizing that I had been swindled, I "Googled" the company and that is what brought me to the consumer complaints and final knowledge that I am an idiot along with alot of other trusting people.
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