Complaint / review text:
We had a couple deals with Steltmen Group and specifically our VB manager, Chris Mylin.
We paid fees up front, and in the process of one of our loans, our first one, we encountered numerous problems and changes.
Lenders changed without consulting us first, lender fee changes again with no consultation, even had processors changed mid stream, that was even admitted to us via email. Client had to send out numerous copies of statements, SS cards, more than once - makes sense, since they changed processors without notifying us. And I was told by Chris Mylin that it was my fault, since my client did not want to send out any more docs, even those he had already sent out of which we had proof. Personally, I think they are very unorganized, flying-by-the-boots type of business, if you can call them that.
We even rec'd an email from them, for our client to sign a document, and in the signature line they had it already dated, a month prior! I didn't know that was even legal... Hmmm... And yes we still have a copy of it, along with the date the email was sent.
When I voiced my displeasure with Chris and left messages, no return calls. Next, I sent him an email demanding a refund of our fee since nothing was accomplished, and told him that, unless we receive a refund, I would be contacting the DRE and informing them of our displeasure. At that point I was threatened with legal action, that if I feel the need to contact anyone he (Chris) would recommend that I get my facts straight before hand as they will not hesitate in filing a defamation lawsuit against me.
I have the emails where they admit to changing processors mid stream with no reasoning, of where fees were changed, and where dates were inserted.
Best part was having Chris claim I never called him since he returns all calls, well, phone records do not lie, left him multiple messages, and his claim that I did not want to get the loan done for whatever reason. Reason is, increase in fees to the client, changing of documents that the client would have to re-sign, and having a client sign a document with said document already dated a month prior?
Sorry, I try to take better care of my clients than that. We are not happy with them, as far as the threat of defamation? We still have the emails pertaining to the claims I've made.
If anyone has had similar problems with Steltmen Group/Chris Mylin, I would love to hear about them.