For many months I sent my mortgage payments through Money - Gram via Albertson's Market. For months the payments where not credited to the account. Everytime I called Ocwen Loan Servicing, they told me that everything was ok and just not reflected. This continued for 8 month!
One night a process server gave us a visit and handled us a suit being brought by Ocwen as a forclosure. No addresses or phone was on this document. When we said that we could immediately produce the Money Gram receipts, the process server said that we better see an attorney, because we only had a few months to comply.
The next day I called Ocwen. I was told that Ocwen sent back the payments each month to Money - Gram: and it was not their problem. I told her who I worked for, and in a few minutes was giving me the dates of the returns, complete with special transaction numbers, amounts, etc.
I relayed these to Money - Gram, who also claimed it was not their problem. So I received back $6600 and then I had to send the whole amount back to Ocwen. Today I get a statement for March 1st payment including over $1300 in "fees" for what just took place... This has to be addressed. Ocwens phone tape took a message... They will call me... Later...
Susana, Nampa, Idaho
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