Complaint / Review
Green Dot
Locked Out of Account With SSI Deposit, Cannot Reach Anyone

I have been locked out of my account and cannot access my funds, and I cannot reach anyone to find out why. I live on a fixed income and cannot pay my bills. I have direct deposit and have checked with SSI, and the deposit was made on or about Jan 30 at midnight 2012. I get an automated response at 866-465-1645 and at 866-295-2460. I am asked for my info and am told each time that my info cannot be verified, and then I am disconnected. I must have these funds to survive. Each time I try to access my account, I am told I have exceeded my PIN tries and must contact the institution named on my card, thus the above numbers.