I had a contract with United Financial but the very first payments were not paid on time and I was forced to deal with my creditors myself. Only one creditor was left for United to pay.
After I paid off the last creditor in February I started trying to contact United to ask about receiving my commitment fee but could not get a return call or answer to any of my e-mails.
I finally got in touch with someone in March. I received a document from United to sign and return by fax stating that I would receive my $193.00 fee.
After 6 weeks I called to check on the status and was told even though my fax was received on March 26, due to the fact that the person I faxed it to no longer worked there, it was not processed until April 6. I was informed it would be 4 to 6 weeks from that date to process and my refund would deposited in my bank account.
Today is May 18 and it has been 6 weeks. I received a call from United to inform me I would not be receiving my refund because it was not researched properly.
They are saying that I broke our contract because I paid the finaly $70.00 balance myself even though they did not fulfill their end of the contract by paying my creditors by the date that was agreed on. However, my bank account was debited for their fee each month on the correct date.
I turned to this company to help me straighten out the mess my finances were in after a divorce and instead I was placed in an even worse standing with my creditors.
0 comments