Dishonest Company. Small Business Owners: BEWARE!
I found FIRST ACH online after being rejected by my bank (Chase) for ACH collections, because we had only been in business one year (they required 2-3 years). The premise of ACH is that your customer gives you their checking account number, and you can directly deduct payments from your customer's account. Upon calling FIRST ACH, I spoke with Robert Matthews in "customer support". Although my company had only been in business one year, we were fast growing, profitable, and our customers were requesting that we use ACH services in addition to credit cards (we were easily approved for a $60K/month credit card account). Robert said it would be absolutely no problem to get us approved, so I filled out the application and sent it in. As part of the application process, you have to provide your bank account number so FIRST ACH can deduct their monthly service fee, of $10. This is typical in the merchant processing industry, so we thought nothing of it.
Our application for service was not approved, but FIRST ACH started deducting service fees from our account immediately — and has done so for more than a year! Even though we were never approved, and have never benefited from the service, they continue to bill us. We have made calls, send emails, and faxes, but these guys keep taking $10 a month from our account. Our bank says there is nothing they can do to stop it, other than closing our business bank account down altogether. No matter what we have tried, FIRST ACH keeps billing us for $10 per month — while providing no access to the service whatsoever. I don't need to explain why this is horribly dishonest.
DO YOUR HOMEWORK before you give this company your bank account information. It is a year later, and we are still trying to get them to stop billing us. One more try, and we are going to close our bank account down. As a small business owner, you have enough headaches, without having to worry about this kind of stuff. And, as a business owner, you want to support honest companies, not those who take advantage of busy small business owners.
If you are a business owner looking for ACH service, RUN FROM THIS COMPANY!
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