I am a former employee of Cross Country bank. They have misled consumers again, by offering so called debt relief programs to help consumers pay off their high balance. These programs are inflated by associates who are told to ask for more than what is actually required. This company has repeatedly used pressure tactics to get consumers to pay their bills and are currently being pursued by the FDIC and FTC.
I have personally been in meetings where associates are told that their jobs depend on how much money they
collect and forget about helping the consumer.
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