Bank of America has acquired Schwab credit cards and has been extensively publicizing the conversion for months. However, despite months of advance planning, Bank of America removed the ability of customers to monitor / pay online their ex -Schwab card from the old website, without providing alternative access
CSRs are saying it could be 1-2 weeks, or perhaps more, they don;t know. Before consumer access and control is restored
This lengthy planned outage. Which should have and could have been avoided exposes consumers to over limit fees, late payment fees. And negative credit reporting
The only way to find out a real time status is to talk to an agent, after a 20 minuter or longer hold time
0 comments