Complaint / review text:
Compass Bank steals accounts if they think you are not paying attention. Of course it is all legal, since they lobbied (bribed) legislators to make it legal. If you are unfortunate enough to have an account with them, I suggest you close it immediately. I have heard that they also steal the contents of safe-deposit boxes if you do not access them for 12 months. Anybody who leaves their valuables with these people is in danger of being robbed.
I was employed on a ship that frequently docked in downtown Beaumont. I opened an account at the closest branch when it was still Guarantee Bank, which failed. Texas State Bank took over and also failed, and my account was transferred to the new owners, Compass. During all this turmoil, I was involved in the Persian Gulf War. Little did I know it would last forever. I kept the account with over a $2000 balance for convenience, in case we came back to Beaumont. Lately I noticed that I had not received a statement for months so I called.
The main Customer Service office said that my account had been 'deactivated' and advised me to go to the branch where I opened the account to deal with it. Of course this is impossible. So they transferred me to the local branch customer service line. I was kept on hold for 30 minutes, at which time a recording came on that informed me that the bank was closed. By my calculations it was 11:00 AM on a Monday and not a holiday.in case you don't know, satellite telephone calls are extremely expensive.
I sent email to Customer Service. Eventually they responded, telling me to contact the local branch. The circle was complete, and I was expected to start the run-around again at $10 per minute. Now I suppose I will have to hire an attorney to get my money back. That probably won't cost much more than $2000, will it?