Several months ago my home mortgage was sold to or transferred to America's Servicing Company (ASC) from BNC Mortgage. So, I now make my mortgage payment to ASC. I was notified by mail about the transfer or sale or whatever and had no problem with it until recently.
I work for the State of California and only get paid at the end of the month or 1st of the month, depending on how many days are in the month.
My mortgage payment is due on the 11th of the month and I send out my payment no later than the 3rd of the month, in the form of a cashier's check.
2 months ago I mailed out my payment on the 3rd, as usual, and shortly afterwards I recieved the next mortgage statement. I was stunned to see that I was being charged a $125 late fee! I looked closer and found that my previous payment wasn't posted by ASC until the 16th!
I contacted "customer service" and explained my concern to them. I was told that payments are picked up on a daily basis, from their P.O. Box, but couldn't get a clear answer on when those payments were posted. I asked why consumers were not given the benefit of the doubt by looking at the post date on the envelope and going by that? I was, in a round about way, told that my payment MUST'VE been mailed late, otherwise it would've been posted prior to the due date and I wouldn't have been charged a late fee. The late fee was waived and I was warned that that ASC would waive the fee only once a year!
It was then suggested to me that I should mail the payment in earlier, use USPS overnight shipping or make the payment by phone. I explained that given the day that my previous payment was posted by ASC, that I'd have to mail in the payment on or about the 25th of each month and with my luck that's when ASC would become efficient and post the payment on time and then I'd be charged for a returned check AND possibly a late fee too! I told them that I couldn't believe it could take 13 days for my payment to be recieved and posted by ASC. Needless to say I didn't recieve much help except to be told that I could make the payments over the phone and would be charged $15 for doing so or $20 if I use the assistance of a "customer service" representative or could arrange for the payment to be automatically deducted from acccount every month (which I do not want to do)! $15 a month = $180 per year and $20 = $240. I can think of better things to do with that money rather than being bullied into HAVING to use their system to make more profit from me than they already are!
ASC does not provide a way to make payments online, nor are there any local establishments where I could make a payment. It seems as if they are purposely making it difficult for me to make a payment to them on time and are going to get more profit out of their customers one way or another. Is it just me or are there others out there having the same problem?
Also I did a search for ASC and found this web address;
http://www.ascservicing.com/publicSvlt//nav/PublicHomeNavL1. Jsp/requestPage/public/Home. Jsp
is this the same company that is associated with Ocwen?
Any suggestions will be appreciated
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