In mid October I forwarded a payment of $1500 to Nextcard. It was incorrectly read there as $15 although it was very clearly the larger amount. Nevertheless, I was charged a late fee of $29 and the interest rate on the account was raised from 9.9% to 23.9% and applied.
When I received my statement in early November I immediately called your 1-888 number and spoke with a staff member and supervisor. I was asked if I would like to make a phone payment, which I did for $1800, and was then told the incorrect check reading problem would be corrected the check, front & back was forwarded to them (fax: 602-322-0692).
I was told that fees, interest charges based on the higher rate would be credited and that the rate would be returned to 9.9%.
On December 12 when I open my new Nextcard statement I find that none of that was true. No fees or charges were adjusted and the rate was still 23.99%.
An immediate call to Frank's supervisor, "William to find out how this possibly could have happened was basically met with the response, you should have written no cents on the check take it up with accounting if you like. Unbelievable! Nothing, he said, would be adjusted except the interest rate beginning now. I declined this very unfair proposal.
I run a large business here and have had accounts with a half dozen credit card companies and never in all my years have I been treated in such a contemptible manner.
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