My APR through Nextcard was 12.99%. I have never been late or missed a bill in the entire time I have held a credit card. When I moved I changed my address with Nextcard many weeks in advance. However, after I moved they conveniently sent the statement to the old address. As a result, late charges were applied and my interest rate jumped to 19.99%.
A customer service agent called me about the late bill and I then realized what had happened (not to mention that I had had a baby 2 weeks prior)! The customer service agent found the problem, being that the statement was sent to the old address and a day after being sent the address was changed in their computer system to the current address, and he took off the late charges. I was led to believe that it was a misunderstanding and that everything was grand. The next bill came and my finance charges were huge. I looked at the interest rate and saw that it had gone up without my knowledge. I again contacted customer service. This time, however, the female representative told me that there was nothing she could do for me... That the first rep took off the late charges as a "courtesy". She also informed me that the only way that I could lower my interest rate would be to transfer my balance to another card.
After this scenario I thought that I would try to pay off what I could and then transfer the balance at a later date. Then I looked at the calendar and realized that I had yet to receive a Nextcard statement. I check the website and found that the account was again overdue. But how? I had not moved. I have checked my mail everyday. I am a stay-at-home mom... So I ALWAYS get the mail. What went wrong?
I was unable to find out if the card company has again raised my rates. It was actualy extremely hard to find a customer service number. And onlyminimal info is given on the website... My minimum payment rising, being one of them!
I am outraged and I feel as if calling them will do no help. I am sitting here feeling completely helpless, and at the same time getting more mad as the minutes pass. I hope their is something that can be done!
Christen
Chico, California
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