Alarcon got money from me under false pretense. I am educated but was at a breaking point when I got online to search for help with a loan modification. I had tried to do the modification alone with Chase and received the run around. When I was contacted by Alarcon Law Group after my inquiry online, I was facing foreclosure with a sale date. This was the worse shape I could be in. I was contacted by John Desmond who assured me that I couldn't trust Chase to help me, but his company would help me and that it was illegal for anyone to charge for assistance with a loan modification. I filled out the necessary documents that were available for me to sign electronically, and they were documents that I'd seen before from Chase, so this really made me think that Alarcon Law Group was legit. I was told by Mr. Desmond that I would make 3 payments to show Chase that I was able to make a payment, and the payments would be kept in an escrow account. The 1st amount was $1495 because the lawyer had to get rid of my sale date, and the other 2 payments were $835/each. When I inquired about getting my money back in the event that the modification didnt go through, Mr. Desmond assured me that I was sure to get through the modification process. They helped me get my modification to the underwriting department, which was a big deal because I had tried alone twice without success. I was really trusting this company by then, and I was contacted regularly by Shanna Johnson, who was the only person I had contact with for a while. My house was damaged by a tornado, and somehow Chase dropped the ball again, and my file was closed. I contacted Ms. Johnson and she didnt know anything about it. She said she called Chase and Chase said that she wasn't authorized to discuss my mortgage, although I had faxed a 3rd party authorization to Chase. I contacted a supervisor at Chase because several associates were unable to give me a reason for my file to be close, and the supervisor was able to reopen my case. I had to complete the entire modification AGAIN ALONE. I called Chase to find out how often Ms. Johnson was checking on my modification and learned that she hadn't talked to them in over several weeks. I submitted an email to the company about my disappointment in them, and I was finally contacted by someone. When I inquired about getting my money back, I was told that they were still helping me and my modification should be completed soon. Not pleased with the answer, I began researching the company, the one thing I should've done prior to giving them any money. I came to the conclusion that I was lied to and scammed. The money apparently went to a lawyer-for what I don't know because I'd never talked to one - and now I'm out of $3000 plus. If I could afford to pay them this money, being a single hardworking parent, I could've paid my mortgage and not be still facing foreclosure. Please learn vicarously through my mistake and don't trust this company.
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